The question was posed awhile back: "Is the customer always right?" What brought this discussion to my mind was an article I read recently about Macy's department stores and their customer service policies. Certainly every retail establishment is faced with the challenge of dealing with customer … [Read more...] about Is the Customer Always Right?
Large business organizations are like 1,000’ cruise ships: they’re slow to get underway, slow to bring to a halt, they require a very wide turning radius, deep water, take a large crew to man properly, and tons of daily fuel to propel. And, oh yea, they’re loaded to the hilt with extra … [Read more...] about Home Business is Nimble
We're discussing the little operating changes that can easily be set up in an online business that will add greatly to your customer support process. 4. Set up a responsive help system or customer support mechanism. It doesn't have to be an expensive and complex hosted solution. The main … [Read more...] about How Accommodating Can You Be? – Part 2